This integration is available for multiple Microsoft apps, but not Microsoft Teams.ī. Share content created in Microsoft apps in Cisco Webex spaces. You can benefit from Microsoft Teams governance and data privacy from Microsoft 365 whilst never leaving your Webex app.Ĭ. Users no longer have to leave their Webex app if they use Microsoft 365 for productivity tools like Microsoft PowerPoint and Microsoft Word.ī. Once your Outlook integration is ready, you can see the status of Webex contacts in Outlook. This includes removing Skype for Business connections. Before you integrate Webex and Outlook, you’ll have to unregister other tools. Having more than one app integrated with Outlook sometimes causes problems with Webex. You’ll have the option to Connect to Outlook. How do I integrate a Webex team with Outlook?Ĭlick on Outlook then Outlook settings. Users will now be able to click Webex Call at the bottom of a window when chatting in Microsoft Teams. In the Teams apps menu, click on Setup policies and add the Cisco Webex Call app to your Microsoft setup. Remember to update your permission policies to allow third-party apps too. You can search for the Webex Call function and toggle the app status to allowed. Head over to the Microsoft Teams Admin Center and click Teams Apps followed by Manage apps. Update phone numbers for users in the Azure Active Directory.Ensure you have Administrator privileges for Microsoft Teams.Ensure users are registered to the Cisco Webex Calling or Unified Communications Manager.Verify users have accounts activated in the Webex Control Hub.To access this functionality, follow these steps: The app launches calls through Webex technology, even when you click the call button in Microsoft Teams. In April 2020, Cisco announced a new Call App for Microsoft Teams. If all you want to do is connect your Microsoft Teams account holders with Cisco Webex calling features, here’s how: The meeting app is also available for Slack, Workplace from Facebook, and Google Calendar.Ĥ- Webex call features in Microsoft Teams This is perfect for running Cisco Webex meetings direct from Microsoft Teams. In a blog post on the Webex site, Snorre Kjesbu, Senior Vice President & General Manager of Webex Devices at Cisco, said, “The first wave of devices are expected to be certified by early 2023.” 3 – Host Webex meetings in Microsoft Teamsįor users that prefer Microsoft Teams for messaging and collaboration, but must use Cisco Webex for meetings, there is the Cisco Webex Meeting app. There is no extra charge for running Cisco devices in Teams mode. All mentioned meeting room equipment will allow Microsoft Teams as the primary option for joining a meeting. This means that Cisco headsets will be fully supported on Microsoft Teams. This means that owners of the following devices will be able to run Cisco devices with Microsoft Teams as the default meeting experience: Instead, message interoperability enables you to send messages from Teams and receive them on Webex (and vice versa). However, that doesn’t mean everyone must switch between platforms and it doesn’t mean you have to force everyone to use a platform that isn’t their preference. While it would be nice for everyone to choose Microsoft Teams or everyone to choose Webex to send messages, the reality is that it’s highly unlikely this will ever happen. 1 – Message interoperability for cross-platform messaging If you do need to connect the two together, the next section outline six ways to connect the two platforms together. It’s always better to give your team the freedom to use the tools they prefer. This puts your team at risk of shadow IT and other security issues. People who don’t want to stop using their preferred app won’t switch easily. If you try to shift everyone to Microsoft Teams, you risk isolating some of your team members who use Webex. You can integrate your conversations with Microsoft 365 and access direct routing.īut Microsoft Teams isn’t the right solution for everyone. Microsoft Teams has tons of great features, like grid videos and custom backgrounds. You interact with guests from other organizations that use different messaging platforms.A new CIO or IT Manager started and implemented their preferred solution.Mergers and acquisitions where one company uses Cisco Webex and the other uses Microsoft Teams.Microsoft 365 packages offering free Skype for Business and Microsoft Teams licenses.Legacy or current Cisco hardware like telepresence, VoIP handsets, and Cisco Spark boards.Why Microsoft Teams and Cisco Webex?Ĭommon reasons for instances of both Microsoft Teams and Cisco Webex include: This post addresses how businesses got to this situation and highlights the best ways to connect the two platforms together. For many reasons and in many businesses, we regularly see organizations with instances of both Microsoft Teams and Cisco Webex.
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